Technology Support –What we do for you

We as technicians are here to support you, the teachers, in your efforts to provide the best possible educational experience for the children in your classes.  We are here to help you use the technology that you have available, helping you find new technology, or recommend technology for you when you ask.
 
We have the same goal that you do – educating children.  We are limited in number, so sometimes we aren’t able to get to you or your problem as quickly as you would like us to.  We are eight people (7 technicians and 1 Supervisor) taking care of 24 school sites, 800 or so teachers and administrators and 10,000 students.  This works out to more than 8000 devices on our network that are in use on any given day – from desktop computers, to laptops, tablets, Chromebooks, smart phones, etc.  We also support the entire infrastructure that makes all of this work – network switches and routers, wiring, the new telephone system, internet access, and whole lot more behind the scene that you may not even be aware of.

So, while it may not seem like we doing much for you at times, look around.  Look at your classrooms and offices and see how large a part of your daily activities involve technology.  We would like to do more for you and we will as we can.  Remember, when you stop a technician in the hall because something isn’t working and he asks if you have put in a work order, he isn’t trying to put you off.  We have to track our work just as you have to track what you are teaching your students.  Submitting a work order gets your problem into the system and ensures that it won’t be forgotten.  Please, work with us and we will be able to work with you better.

Sorry, I've been pressed for time this week.  My next post should be much more interesting.